Zenbook S 13 OLED BIOS request

[Blueskull]

System: Zenbook S 13
Battery or AC: Irrelevant
Model: UM5302
Frequency of occurrence: Irrelevant
Reset OS: Irrelevant
Screenshot or video: N/A
========================
Detailed description：

After watching so many review videos about the rumored USB4 function, I pulled the trigger on UM5302. As stated in those videos, this device needs a beta BIOS to support USB4. As I unboxed the new device and installed both latest Windows driver from AMD and tried the latest Linux kernel (5.19), I was still not able to get USB4 to work on this device. I then looked up further and realized ASUS has officially ceased support of USB4 on this device as seen here: asus website support article 1131.

I wonder if I can get a copy of the said beta BIOS, knowing that it might cause more harm than good, and be willing to take certain responsibilities? In where I live, returning an unboxed and activated unit is difficult, thus I prefer not to go through the lengthy process and just keep the device, but I absolutely need USB4 as my workflow depends on 10GbE, and there's no way I can get my jobs done without USB4.




Best Regards,

B.G.

[x65537]

Blueskull

1. System: Zenbook S 13
2. Battery or AC: Irrelevant
3. Model: UM5302
4. Frequency of occurrence: Irrelevant
5. Reset OS: Irrelevant
6. Screenshot or video: N/A

========================

Detailed description：

After watching so many review videos about the rumored USB4 function, I pulled the trigger on UM5302. As stated in those videos, this device needs a beta BIOS to support USB4. As I unboxed the new device and installed both latest Windows driver from AMD and tried the latest Linux kernel (5.19), I was still not able to get USB4 to work on this device. I then looked up further and realized ASUS has officially ceased support of USB4 on this device as seen here: asus website support article 1131.

I wonder if I can get a copy of the said beta BIOS, knowing that it might cause more harm than good, and be willing to take certain responsibilities? In where I live, returning an unboxed and activated unit is difficult, thus I prefer not to go through the lengthy process and just keep the device, but I absolutely need USB4 as my workflow depends on 10GbE, and there's no way I can get my jobs done without USB4.

Best Regards,

B.G.

Zenbook S 13 OLED BIOS request

Same here. I bought this laptop because it was advertised with USB4 / eGPU Support. I must return it if this is not the case. A "sorry" is not enough. This shines a very bad light at ASUS. This would have been my first ASUS laptop, but seeing how features "disappear" without an explanation, this was probably my last ASUS Notebook.

[x65537]

Nevermind, I called Amazon and they are going to take it back. Thus I have returned this. ASUS never again.

[Falcon_ASUS]

jaguar717

https://zentalk.asus.com/en/discussion/comment/223911#Comment_223911

https://zentalk.asus.com/en/discussion/comment/231229#Comment_231229

The USB4 functionality was not from third-party modifications, it was provided by Asus both in the consumer product materials (I can take a picture if needed), and in the information Asus sent to reviewers along with a working BIOS.

In case image does not display: "USB4 Ready: The Asus Zenbook S 13 OLED is a USB4-ready system. Should you wish to evaluate this feature, a downloadable beta BIOS that enables both USB4 and Thunderbolt connectivity is available to you...as a preview of the USB4 functionality coming to the market as a user update".

Given that whatever restriction Asus placed on Zenbook USB4 features also breaks backward compatibility with USB3 docks, it is reasonable to request a working BIOS rather than just "sorry for the inconvenience". Or please let us know if we should return our new laptops.

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@jaguar717
I have sent you a message, please provide the source of the information you have obtained through the message, I will report back to our relevant units, thank you.

[romain4957]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/231748#Comment_231748

@jaguar717

I have sent you a message, please provide the source of the information you have obtained through the message, I will report back to our relevant units, thank you.

View post

Hello, instead of trying to find out where the information comes from, ask yourself the question of why we have come to this? Asus has falsely advertised this computer and you are trying to put us to sleep here

[FongPoui]

@jaguar717
Should Asus get it back?