System: Windows 10 Battery or AC: AC Description: Zenbook Pro Duo shuts down randomly Model: Zenbook Pro Duo UX581GV Frequency of Occurrence: Sometimes Reset OS: Yes
Especially when gaming, the Zenbook Pro Duo just suddenly shuts down. It shouldn't be because of overheating. Sometimes it happens just a few minutes after a game has been started.
Anyone else have this problem? I've checked all my drivers and even tried downgrading some, but no change.
I had very similar experience to Darktears31. I have a Vivo Book X509FA Lid closed on laptop (as using an external monitor) lead to system randomly going into hibernate mode even though using the system. Event viewer indicated: General: User-mode process attempted to change the system state by calling SetSuspendState or SetSystemPowerState APIs. Details: ApiCallerNameLength 141 ApiCallerName \Device\HarddiskVolume5\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_87033250b5ee4e4b\ASUSOptimization\AsusOptimization.exe SystemAction 3 LightestSystemState 2 Multiple "crashes" to hibernate and always the same reference to AsusOptimization.exe as the caller to go to hibernate No luck trouble shooting with support from ASUS suggesting driver updates and Disabling IMEI. I chanced upon an article which suggested overheating could be the issue. I ran HWMonitor utility which gives feedback on CPU / Core temps and sure enough with lid closed as my workload increased the temperature maxed out at 90+ degrees and the computer went into hibernate. So appears cause is in fact hardware related i.e. laptop case design does not provide sufficient airflow to cool with the lid closed and causes overheating. AsusOptimization.exe is just doing its job of monitoring the system and detecting an overheat and shutting down, unfortunately there is no dialog box or text output to say this. So solution is use of a laptop cooling pad or as I do leaving the lid partially open (even though using an external monitor) to give better airflow.