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Zenbook Pro Duo shutting down suddenly

Star I
System: Windows 10
Battery or AC: AC
Description: Zenbook Pro Duo shuts down randomly
Model: Zenbook Pro Duo UX581GV
Frequency of Occurrence: Sometimes
Reset OS: Yes

Especially when gaming, the Zenbook Pro Duo just suddenly shuts down. It shouldn't be because of overheating. Sometimes it happens just a few minutes after a game has been started. Anyone else have this problem? I've checked all my drivers and even tried downgrading some, but no change.

Community Legend II
Hello angus.ominous, Which game ware you playing? Is there any other specific scenario or setting when this issue occur? Thank you.

Zen Master I
if you have cracked the games by patch , then some games might given shutdown problems. enable high power performance mode in power settings, keep your laptop always cool buy laptop cooling pad with at least 3 fans can connect to usb port

Zen Master I
Last edited by RAJU2529 on 2019/10/31 14:31 install good reputed internet security software, and then do full scan with database update

Star I
All the games I play, no matter. No cracked games (why do you even ask this...) . I have a cooling pad.  I have Security software and have done everything's.