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Zenbook Pro 14 Duo

zerouniverse
Star II
System: Asus Zenbook Pro 14 Duo Oled
Battery or AC: AC & Battery
Model: UX8402ZE
Frequency of occurrence: All the time
Reset OS:
Screenshot or video: Video
========================
Detailed description:It just started happening randomly. Screenpad+ will suddenly restart on its own and then control centre will appear on the screen but it will be glitching and u can't select or do anything. Makes the 2nd screen unusable. Bought an expensive laptop to have 2 screens but all this stupid unstable software really making it so hard to do work on it!


5 REPLIES 5

FongPoui
Rising Star II
@zerouniverse
I never connect my zenbook to a second display device. I will try and see if there will be a problem like yours or not.

FongPoui
Rising Star II
@zerouniverse
I just tried it a couple of hours ago. It was OK.
No problem found with ScreenExpert app.

SeoulSeeker
Star III
Commenting to link the other thread with identical issues. Hopefully increased visibility of multiple people with the same issues will push ASUS to resolve it. Thanks for posting.
https://zentalk.asus.com/en/discussion/63411/zenbook-duo-screenpad-freezing-and-crashing-50-times-pe...

Falcon_ASUS
Moderator
Moderator
zerouniverse
  1. System: Asus Zenbook Pro 14 Duo Oled
  2. Battery or AC: AC & Battery
  3. Model: UX8402ZE
  4. Frequency of occurrence: All the time
  5. Reset OS:
  6. Screenshot or video: Video

========================

Detailed description:It just started happening randomly. Screenpad+ will suddenly restart on its own and then control centre will appear on the screen but it will be glitching and u can't select or do anything. Makes the 2nd screen unusable. Bought an expensive laptop to have 2 screens but all this stupid unstable software really making it so hard to do work on it!

https://us.v-cdn.net/6031231/uploads/M6YU2CCDS993/vid-20220903-190730.mp4

https://us.v-cdn.net/6031231/uploads/B8S85WLVER6G/petal-20220903-191457.mp4


Zenbook Pro 14 Duo
@zerouniverse
Please provide the information below so that we can better assist you.
1. model name:
2. OS version:
Which version of Windows operating system am I running?3. intel VGA driver version:
4. ASUS ScreenXpert Interface driver version:
5. ScreenXpert app version:
Sorry for any inconvenience it may be caused.