Zenbook Duo Screenpad+ Freezing and Crashing 50+ times per day

[SeoulSeeker]

System: Zenbook Duo
Battery or AC: AC
Model: UX482
Frequency of occurrence: 50+ times per day
Reset OS: Already reset OS, did not work.
Screenshot or video: Attached Reliability Monitor Reports
========================
Detailed description：Starting about two weeks or so back, the ScreenXpert software that controls the Screenpad+ on my Zenbook Duo UX482 has made the secondary screen basically unusable. It will do one of two things; either 1) The screenpad settings button will get stuck and not respond to input or 2) the screenxpert software will just restart itself randomly, playing the screenpad+ boot up animation
Both issues are incredibly frequent. Like, every 5 minutes or so.
By checking the Reliability Monitor, I was able to determine that these are caused by crashes in ASUS Splendid and ASUS Libra. I have attached screenshots of these crash logs.
I have already tried reverting my Bios, as well as reverting my ScreenPad+ drivers to earlier versions. I have also done a clean windows reinstall and the issue still persists.
I have also already tried using the screenpad optimizer tool that can be downloaded from ASUS website.
Any suggestions would be greatly appreciated.

[SeoulSeeker]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/227752#Comment_227752

https://zentalk.asus.com/en/discussion/comment/227763#Comment_227763

@Iriki , @SeoulSeeker

Could you please provide me with the details of what happened after updating the software?

Was there any software running at the time? Or is there a video of how the problem occurred?

Sorry for any inconvenience it may be caused. 

View post

Hi,
Unfortunately all I have is the crashlog posted above, I didn't take a video since it was unexpected. I think I had a chat window (Kakaotalk or discord) running on the bottom screen. That's mostly the extent of my interactions with the screenpad+.
It did not freeze/become unresponsive, but it just rebooted randomly like one of the previous videos.
If it happens again this week I will try to post more information. So far it hasn't happened again yet.
Thanks again for your help!

[SeoulSeeker]

Have not been able to replicate the issue since, so I'm going to personally consider this fixed/resolved.
Thanks again for the help.

[Iriki]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/227752#Comment_227752

https://zentalk.asus.com/en/discussion/comment/227763#Comment_227763

@Iriki , @SeoulSeeker

Could you please provide me with the details of what happened after updating the software?

Was there any software running at the time? Or is there a video of how the problem occurred?

Sorry for any inconvenience it may be caused. 

View post

I use an external display in addition to the laptop's screens. The screenxpert app starts showing in the screenpad and in the external monitor non-responding. I need to go to task manager and end the app. This happens when moving windows across different screens.
In the other hand, I still see the screenpad+ resetting randomly without any specific action.

[Falcon_ASUS]

Iriki

https://zentalk.asus.com/en/discussion/comment/227833#Comment_227833

I use an external display in addition to the laptop's screens. The screenxpert app starts showing in the screenpad and in the external monitor non-responding. I need to go to task manager and end the app. This happens when moving windows across different screens.

In the other hand, I still see the screenpad+ resetting randomly without any specific action.

View post

@Iriki
Could you please use your mobile phone to record the whole operation for me to confirm?
Also, how often does the problem occur? Does it happen every time?
Sorry for any inconvenience it may be caused. 

[SeoulSeeker]

Hi, actually I had two more crashes.
Screenshots and video below (it's the same video as before but the crashing looks exactly the same. Same screenpad reset animation). New crashlogs shown.
I also use my laptop with a third monitor plugged in (USBC monitor), but im not sure it's related.