Zenbook Duo Screenpad+ Freezing and Crashing 50+ times per day

[SeoulSeeker]

System: Zenbook Duo
Battery or AC: AC
Model: UX482
Frequency of occurrence: 50+ times per day
Reset OS: Already reset OS, did not work.
Screenshot or video: Attached Reliability Monitor Reports
========================
Detailed description：Starting about two weeks or so back, the ScreenXpert software that controls the Screenpad+ on my Zenbook Duo UX482 has made the secondary screen basically unusable. It will do one of two things; either 1) The screenpad settings button will get stuck and not respond to input or 2) the screenxpert software will just restart itself randomly, playing the screenpad+ boot up animation
Both issues are incredibly frequent. Like, every 5 minutes or so.
By checking the Reliability Monitor, I was able to determine that these are caused by crashes in ASUS Splendid and ASUS Libra. I have attached screenshots of these crash logs.
I have already tried reverting my Bios, as well as reverting my ScreenPad+ drivers to earlier versions. I have also done a clean windows reinstall and the issue still persists.
I have also already tried using the screenpad optimizer tool that can be downloaded from ASUS website.
Any suggestions would be greatly appreciated.

[SeoulSeeker]

Pabliwiwi

I have the same problem but I got and update (3.0.11.0) for the Screenpad+ software just a minute ago, let's see how it behaves from now on.

View post

Interesting, this update isn't available on my device yet.

[FongPoui]

@dussadeec
I have the same model as yours.
==========
VGA: Geforce RTX3050TI and Intel Iris XE
ScreenXpert Driver Version 3.0.2.0
ScreenXpert App UWP Version 3.0.9.0
=============
But for ScreenXpert App UWP version, mine is already "3.0.11.0".

[dussadeec]

FongPoui

@dussadeec

I have the same model as yours.

==========

VGA: Geforce RTX3050TI and Intel Iris XE

ScreenXpert Driver Version 3.0.2.0

ScreenXpert App UWP Version 3.0.9.0

=============

But for ScreenXpert App UWP version, mine is already "3.0.11.0".

View post

I can't find this version for my device either.

[SymphonyM]

I am also having this issue, which generally starts as soon as I open Photoshop and then doesn't stop until I reboot. Started after the most recent Windows Update for me.
I also notice intermittent issues with my themes getting deleted occasionally when I plug in a third monitor and then unplug it. For some reason, if I log off first and then unplug the HDMI it does not delete my theme. I don't know if it's related or relevant but i figured I'd mention it anyway. Everything else is totally fine with the computer.

[zerouniverse]

Falcon_ASUS

Hi all

Please provide the information below so that we can better assist you.

1. model name:

2. OS version:

https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-6...

3. intel VGA driver version:

4. ASUS ScreenXpert Interface driver version:

5. ScreenXpert app version:

Sorry for any inconvenience it may be caused. 

View post

1. Model Name: Zenbook Pro 14 Duo (UX8402ZE)
2. OS version: Edition Windows 11 Home Single Language
Version 21H2
Installed on ‎19/‎6/‎2022
OS build 22000.856
Experience Windows Feature Experience Pack 1000.22000.856.0
3. intel VGA driver version: 30.0.101.1369
4. ASUS ScreenXpert Interface driver version: V3.0.2.0
5. ScreenXpert app version: 3.0.9.0