Zenbook 14 battery stuck on 47% and won't get charged and only works plugged in

[redington]

Hi, the title pretty much says the issue

I want to know if this is an indicator that i have to change my battery or is there is simpler less expensive solution?

[Falcon_ASUS]

@redington 
Based on your description, it is possible that the battery is malfunctioning. We recommend that you send the laptop to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

[redington]

does battery malfunction mean that it needs to be replaced with a new one?

[Falcon_ASUS]

@redington 
Yes, but the actual situation still needs to be confirmed by the service center through inspection.