- System: Laptop
- Battery or AC: Either
- Model: UX482EG
- Frequency of occurrence: Always, when try to reboot
- Reset OS:
- Screenshot or video:
I'm running Windows11 in my Asus UX482EG. I know the problem I have it's a driver or software problem, and can't really tell when it started. The thing is, when I try to reboot my laptop because of an update, for example, the system hangs indefinitely in the restarting screen (NOTE: it's not a reboot loop). What I have to do is press, for long time, the power button, to force reset the system, and turn it on again.
After that everything works fine, and the updates are in fact installed. But it bugs me the fact that the machine doesn't do the reboot. I even tried to wait for as long as it could take, but the laptop enters sleep mode, and when I press the power button it resumes to the Restarting screen.
For this problem not to be confused with other hang/freeze problems, here is a picture of where my screen stays indefinitely, Restating screen with dots going around.
UX482EG - Hangs/Freezes in Restarting Screen