UX482EG - Hangs/Freezes in Restarting Screen

MotoWiZMotoWiZ Level 2
edited May 9 in ZenBook
  1. System: Laptop
  2. Battery or AC: Either
  3. Model: UX482EG
  4. Frequency of occurrence: Always, when try to reboot
  5. Reset OS:
  6. Screenshot or video:

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Detailed description:


Hi,

I'm running Windows11 in my Asus UX482EG. I know the problem I have it's a driver or software problem, and can't really tell when it started. The thing is, when I try to reboot my laptop because of an update, for example, the system hangs indefinitely in the restarting screen (NOTE: it's not a reboot loop). What I have to do is press, for long time, the power button, to force reset the system, and turn it on again.

After that everything works fine, and the updates are in fact installed. But it bugs me the fact that the machine doesn't do the reboot. I even tried to wait for as long as it could take, but the laptop enters sleep mode, and when I press the power button it resumes to the Restarting screen.

For this problem not to be confused with other hang/freeze problems, here is a picture of where my screen stays indefinitely, Restating screen with dots going around.


Comments

  • @MotoWiZ

    According to your description, it may be caused by system instability.

    Please try the following steps to restore the system.

    Sorry for any inconvenience it may be caused. 

  • MotoWiZMotoWiZ Level 2

    Hi @Falcon_ASUS,

    I imagined an answer like that. It's impossible for me at this time because I'm in a middle of a term with special softwares like Matlab, Codesys, SimWork, PSim , etc...

    I'll try it, if I can't get a better option, when the semester ends.

    Thanks for your answer;)

    BTW, I think the problem can be in GoogleDrive software due to somethings I saw in Windows Event Viewer... If I can find a solution rather than restore I'll post it here.

  • Please do post any updates! Are there any programs that are preventing the computer from shutting down properly? Does this happen only when you restart because of an update or does it also happen if you restart manually?

    Perhaps check any programs that are running that may be connected to the internet trying to sync or save before you attempt to restart.

    Does shutting down work instead of restarting? Maybe it has something to do with the fast boot settings or writing the current state to disk?

    Without knowing any more about the behaviour just giving some suggestions of places to check :)

  • MotoWiZMotoWiZ Level 2
    edited April 8

    Hi @potatosubwoofer

    The problem exists when I reboot, from an update or hit reboot in windows. If I choose shutdown, even after an update, if I choose not to reboot and press windows button to shutdown everything goes well, the laptop shutsdown. If I choose reboot it stays forever in the rebooting screen like the image I presented earlier.

    After consulting the logs I think it is related with google drive app that I have installed to sync with it, but for the moment I'm unable to check because I don't want to make any changes in the middle of the term... I'll diagnose it somewhere in the begining if July and I'll post my findings.

This discussion has been closed.