Touchpad gets unresponsive
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02-12-2020 05:31 PM - last edited on 01-16-2024 12:54 AM by ZenBot
System: Windows 10
Battery or AC: AC
Description: Touchpad clicking stops working
Model: UX534FTC
Frequency of Occurrence: Always
Reset OS: No
Hello ASUS, Just recived my new UX534FTC laptop and I am happy with how nice it is.. but there is a very strange issue. The Touchpad gets irresponsible, if I press the whole touchpad it starts working but marking everything as I move the cursor.. have to click more on the touchscreen and then it sometimes works. if I FN+F6 it on and off, it works again.. This happens alot just the few hours I have tried it.. installed latest drivers. unistalled drivers. This is a 100% clean installation.. (well the laptop came today 2020-02-12) to the pickup store. Directly at the install I could not do anything with the touchscreen exept moving the cursor. Hardware issue? would feel a shame just receving it and it goes like this... Hopefully you can help out a bit here 😃 I will call the swedish support tomorrow aswell and ask there.
Battery or AC: AC
Description: Touchpad clicking stops working
Model: UX534FTC
Frequency of Occurrence: Always
Reset OS: No
Hello ASUS, Just recived my new UX534FTC laptop and I am happy with how nice it is.. but there is a very strange issue. The Touchpad gets irresponsible, if I press the whole touchpad it starts working but marking everything as I move the cursor.. have to click more on the touchscreen and then it sometimes works. if I FN+F6 it on and off, it works again.. This happens alot just the few hours I have tried it.. installed latest drivers. unistalled drivers. This is a 100% clean installation.. (well the laptop came today 2020-02-12) to the pickup store. Directly at the install I could not do anything with the touchscreen exept moving the cursor. Hardware issue? would feel a shame just receving it and it goes like this... Hopefully you can help out a bit here 😃 I will call the swedish support tomorrow aswell and ask there.
3 REPLIES 3
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02-13-2020 12:59 AM
go to service , let the person will fix for you , i think loose contactbetween mb and touchpad by wire
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02-13-2020 06:15 PM
Last edited by blake_ASUS on 2020/2/14 10:19
Hello thomasson.oskar,
According to your model, you should be having a screenpad 2.0,
not just a normal touchpad.
Have you follow below FAQ to reinstall the correct driver after your clean installation?
https://www.asus.com/support/FAQ/1041344
For the cursor issue,
please record a video of how you touch the screenpad and how the cursor was reacting .
Thank you very much.
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08-11-2020 11:22 PM
hello thomasson.oscar
is it fixed
is it fixed