cancel
Showing results for 
Search instead for 
Did you mean: 

Screenpad 2.0 is not working

H4V3F4N
Star I
I had the laptop for a few months now UX434FLC
The screen and system have been working fine but some time ago my screen pad had turned off as if it had not been connected or the drivers were not working, and so i gave it a day thinking there were updates. After seeing there were no changes. i had went online to find solutions and i had found a website on asus support regarding the screenpad 2.0 issue, i followed the screenpad 2.0 troubleshoot guide thoroughly and got the necessary drivers from myasus to update it but after having to look around and download there were still no change. I had reinstall the drivers and sccreenxpert a decent amount of times and there still were no changes i run screenxpert as administrator and the screen turn on but as screenpad not 2.0 i got the update file for the 2.0 and tried to run it it ran into an error saying the update is not supported on my version of the laptop. i had email asus to get some help however i still was not able to find an answer to why this had happen. I looked at every driver possible to cause the problem and windows update too there still is no change. i had run the screenpad 2.0 optimizer and an error came up saying to ask for help from asus the following error has been given below. i really do wish this can be resolved soon.
7HOZ5HXHU6JR.png

25 REPLIES 25

transnone13
Star I
I honestly don't recall if it happened before the update or not. Vimeo video, remove spaces due to url filter:
https:// vimeo .com /440702550/bbe9bb3757

Blake_ASUS
Community Legend II
Hello @transnone13 ,
May you provide screenshot of the Display setting,
when monitor 1 is the main and when monitor 3 is the main?
I would like to check one by one.
If you would like to rollback to 1909 and give it a try, would be great.
Thank you so much.

transnone13
Star I
I use this laptop for my grad school daily, so I am not inclined to rollback windows and risk having to deal with issues that might arise from that. Here are the screen captures as requested.

display-1.jpg
display-2.jpg

Blake_ASUS
Community Legend II
Hello @transnone13 ,
Thank you so much.
Let me test more and consult more from our technical support on it.

transnone13
Star I
Blake_ASUS

Hello @transnone13 ,

Thank you so much.

Let me test more and consult more from our technical support on it.


View post
Thanks Blake!