cancel
Showing results for 
Search instead for 
Did you mean: 

Screenpad 2.0 is not working

H4V3F4N
Star I
I had the laptop for a few months now UX434FLC
The screen and system have been working fine but some time ago my screen pad had turned off as if it had not been connected or the drivers were not working, and so i gave it a day thinking there were updates. After seeing there were no changes. i had went online to find solutions and i had found a website on asus support regarding the screenpad 2.0 issue, i followed the screenpad 2.0 troubleshoot guide thoroughly and got the necessary drivers from myasus to update it but after having to look around and download there were still no change. I had reinstall the drivers and sccreenxpert a decent amount of times and there still were no changes i run screenxpert as administrator and the screen turn on but as screenpad not 2.0 i got the update file for the 2.0 and tried to run it it ran into an error saying the update is not supported on my version of the laptop. i had email asus to get some help however i still was not able to find an answer to why this had happen. I looked at every driver possible to cause the problem and windows update too there still is no change. i had run the screenpad 2.0 optimizer and an error came up saying to ask for help from asus the following error has been given below. i really do wish this can be resolved soon.
7HOZ5HXHU6JR.png

25 REPLIES 25

Blake_ASUS
Community Legend II
Hello H4V3F4N,
Were you following the FAQ below?
[Notebook] How to fix the ScreenPad 2.0 problems when it is not working properly on my ASUS notebook...The drivers and Apps need to be install one by one, following the order in the FAQ, may you double confirm
and try it again?
Thank you.

H4V3F4N
Star I
I followed the following FAQ done it for more than 2 hours repeating the download and uninstall process. I have double, triple checked the driver they are all the necessary drivers as shown below
IJ7MX09GVM5R.png

Blake_ASUS
Community Legend II
Hello H4V3F4N,
Well...then how is it now?
Have you encountered any other error message during the process? which step exactly?
does the screenpad work under normal touchpad mode?
Thank you.

Esteban
Star I
Hello,
I just got my 14 UX434FAC and have the same issue.
The strange thing is, that I have setup myself and my family members with separte accounts and only with one of them, screenpad does not work.
Drivers are all up to date...
I am still on time to return the pc and buy something else...
Can you help?