Screen freezing after RAM Upgrage

[bilge]

System: Win 10 Home
Battery or AC: Battery
Model: ASUS Zenbook UX310UQ
Frequency of occurrence: after ram upgrade randomly
Reset OS: yes
Screenshot or video: yes
========================
Detailed description： Hi I use a laptop have the following specs: As far as I learned from the official site my computer has 2133 Mhz. I checked task manager from the memory tab, and it tells
Processor.
Intel® Core™ i7 7500U/6500U Processor,

Operating System.-Windows 10 Home.
Chipset.Integrated ıntel® CPU.
Memory.-8 GB DDR4 2133MHz SDRAM onboard Memory, 1 X SO-DIMM socket for expansion, up to 16 GB SDRAM.
Display.13.3" (16:9) LED backlit FHD (1920x1080) 60Hz anti-glare panel with 72% NTSC.
Graphic.NVIDIA GeForce 940MX, with 2 GB GDDR3 VRAM.
Solid state drives:128GB/256GB/512GB SATA3 M.2 SSD.


2133 MHz. So I bought an 8GB ram 2133 MHz .(KVR21S15S8/8) But after the ram upgrade scene freezing started randomly. I de-install the new ram and start to test memtest. I realized that memtest86 shows my computer has 2400 MHz RAM.

which one is correct, should I trust memtest ram memory info?

[Falcon_ASUS]

bilge

1. System: Win 10 Home
2. Battery or AC: Battery
3. Model: ASUS Zenbook UX310UQ
4. Frequency of occurrence: after ram upgrade randomly
5. Reset OS: yes
6. Screenshot or video: yes

========================

Detailed description： Hi I use a laptop have the following specs: As far as I learned from the official site my computer has 2133 Mhz. I checked task manager from the memory tab, and it tells

Processor.

Intel® Core™ i7 7500U/6500U Processor,

Operating System.-Windows 10 Home.

Chipset.Integrated ıntel® CPU.

Memory.-8 GB DDR4 2133MHz SDRAM onboard Memory, 1 X SO-DIMM socket for expansion, up to 16 GB SDRAM.

Display.13.3" (16:9) LED backlit FHD (1920x1080) 60Hz anti-glare panel with 72% NTSC.

Graphic.NVIDIA GeForce 940MX, with 2 GB GDDR3 VRAM.

Solid state drives:128GB/256GB/512GB SATA3 M.2 SSD.

2133 MHz. So I bought an 8GB ram 2133 MHz .(KVR21S15S8/8) But after the ram upgrade scene freezing started randomly. I de-install the new ram and start to test memtest. I realized that memtest86 shows my computer has 2400 MHz RAM.

which one is correct, should I trust memtest ram memory info?

Screen freezing after RAM Upgrage

@bilge
The memory specification supported by the UX310UQ is DDR4 2133. If you install DDR4 2133 memory, we cannot guarantee its stability and compatibility with you. Sorry for any inconvenience it may be caused. 

[RAJU_MSC_MATHEM]

bilge

1. System: Win 10 Home
2. Battery or AC: Battery
3. Model: ASUS Zenbook UX310UQ
4. Frequency of occurrence: after ram upgrade randomly
5. Reset OS: yes
6. Screenshot or video: yes

========================

Detailed description： Hi I use a laptop have the following specs: As far as I learned from the official site my computer has 2133 Mhz. I checked task manager from the memory tab, and it tells

Processor.

Intel® Core™ i7 7500U/6500U Processor,

Operating System.-Windows 10 Home.

Chipset.Integrated ıntel® CPU.

Memory.-8 GB DDR4 2133MHz SDRAM onboard Memory, 1 X SO-DIMM socket for expansion, up to 16 GB SDRAM.

Display.13.3" (16:9) LED backlit FHD (1920x1080) 60Hz anti-glare panel with 72% NTSC.

Graphic.NVIDIA GeForce 940MX, with 2 GB GDDR3 VRAM.

Solid state drives:128GB/256GB/512GB SATA3 M.2 SSD.

2133 MHz. So I bought an 8GB ram 2133 MHz .(KVR21S15S8/8) But after the ram upgrade scene freezing started randomly. I de-install the new ram and start to test memtest. I realized that memtest86 shows my computer has 2400 MHz RAM.

which one is correct, should I trust memtest ram memory info?

Screen freezing after RAM Upgrage

In your laptop, is RAM module is embedded on motherboard, is RAM module is removable or not.
Mixing of two different RAM modules causes many problems, so we should not mix.

[ASUS_Bot]

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