Screen freezing after RAM Upgrage

bilgebilge Level 1
edited June 25 in ZenBook
  1. System: Win 10 Home
  2. Battery or AC: Battery
  3. Model: ASUS Zenbook UX310UQ
  4. Frequency of occurrence: after ram upgrade randomly
  5. Reset OS: yes
  6. Screenshot or video: yes


Detailed description: Hi I use a laptop have the following specs: As far as I learned from the official site my computer has 2133 Mhz. I checked task manager from the memory tab, and it tells


Intel® Core™ i7 7500U/6500U Processor,

Operating System.-Windows 10 Home.

Chipset.Integrated ıntel® CPU.

Memory.-8 GB DDR4 2133MHz SDRAM onboard Memory, 1 X SO-DIMM socket for expansion, up to 16 GB SDRAM.

Display.13.3" (16:9) LED backlit FHD (1920x1080) 60Hz anti-glare panel with 72% NTSC.

Graphic.NVIDIA GeForce 940MX, with 2 GB GDDR3 VRAM.

Solid state drives:128GB/256GB/512GB SATA3 M.2 SSD.

2133 MHz. So I bought an 8GB ram 2133 MHz .(KVR21S15S8/8) But after the ram upgrade scene freezing started randomly. I de-install the new ram and start to test memtest. I realized that memtest86 shows my computer has 2400 MHz RAM.

which one is correct, should I trust memtest ram memory info?



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