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Laptop screen goes black after installing drivers.

akashn0
Star I

I'm using asus tuf FX-505DT, the screen was freezing and if I forced shut it down when I booted it on the windows booted made sound but the screen was lit black. It kept happening Installed windows from pendrive, it was fine but when I started to install drivers I noticed as soon as I install amd radeon driver (the integrated graphics) the screen never turns on after it boots , I mean it turns on but shows just black so I always have to go to safe mode and remove the driver to use the laptop again, any fix please

 

@asus @tuf #asus #asustuf #amd #driver #blaxkscreem

3 REPLIES 3

Falcon_ASUS
Moderator
Moderator

@akashn0
May I inquire if the drivers you installed were downloaded and installed from our website?
If not, please try installing our drivers and then reconfirm.
Thank you.
NVIDIA Graphic Driver Version V30.0.15.1278

i did and same issue ...and it's the amd drivers that's making the issue

@akashn0
Please confirm whether the BIOS and system versions you are using are both up-to-date. 
Since the graphics card driver for this model has been released for some time, we have not received similar feedback.
If you encounter the same issue with different graphics card driver versions installed, I would recommend backing up your data, restoring the system, and then checking again.
If the issue persists, it is advisable to take the laptop to the service center for further examination.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.