02-14-2024 02:38 AM
Hello, my Asus ZenBook 14 is only a year old. Yesterday I powered on and the light came on, the screen didn't load for some reason, after a few minutes it suddenly came on, now today the screen won't even come on again after countless hard resets. Any suggestions as to what this could be and how to fix
02-14-2024 05:41 PM
@Da3
We recommend referring to the following FAQ for troubleshooting.
[Windows 11/10] Troubleshooting - Device Boot Failure or No Display After Boot (Black Screen)
If the issue persists, we suggest sending it for repair for further investigation.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
02-15-2024 03:44 PM
The first thing to do is Hard reset by keeping on pressing on power button for at least 40 seconds.