IR webcam doesn't work

[shshirvani]

Hi everyone. I have a Zenbook 13 oled code UX325ea and I used its camera for 5 months without any problem but suddenly it stopped working.  I tried updating it but didn't work so I uninstalled it and after that I can't install the camera driver again. I tried any solution from internet such as installing camera drivers manually and using imaging devices section but all I get is this ( device can't start) and also camera driver won't install. When I open camera app I got this massage ( No cameras are attached). And yes I already pressed my F10 key 🙂

I already mentioned my problem with Asus support but it seems that they don't care at all.

is there someone who can guide me through this ? And please consider the fact that I tried all basic steps such as updating Bios and troubleshooting 

My bios version is 320

kind regards

[Falcon_ASUS]

@shshirvani
Based on your description of the situation, it is recommended that you send the laptop for repair for further investigation. I apologize for any inconvenience this may cause.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

[shshirvani]

I checked the link but did not find anything new in it. Currently, I'm using windows 11 x64 23H2 but I already have tried using Win10 to see if it will be solved but nothing happened.

[FongPoui]

Please take a look here:

https://en.accessoires-asus.com/asus-hd-webcam-63715-77316.htm#ux325ea|l 

From the above information, I know your webcam model: 

Model : AM-9BF56EB-G / AM-9BF56EB-M 

From your device manager, I suggest to delete all installed drivers and reboot your system. After that, we can see what kind of camera detected by windows. 
In your laptop, there is a edp cable, may be the problem is there.