Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[N40064]

Hi @Blake_ASUS
I have the same problem with my Vivobook F512FL
BIOS 303
Is there a BIOS update available that fixes this?
Thanks

[Blake_ASUS]

j_johann3s

Hi,

The model i have is X512FJ.

I am sure ASUS has made an effort to fix the issue.

But the reality based on the this discussion thread over many months, it actually happens across many different models and is still happening to brand new laptops.

So this is where my eyes see that ASUS has not done enough.

Thank you.

View post

wow new logic, thank you for reminding that!
I'm sorry it's new laptop for you, but older model for us, so the BIOS needs to be update afterwards.
But anyway, I will send the new BIOS to you.

[Leeya]

Dear @Blake_ASUS,
First of all I would really like to thank you for you involvement in the issue and your support.😊
I have the same problem with my Asus VivoBook 15 model K512F.
In the command prompt I receive the following information about my computer:
VivoBook_ASUSLaptop X512FAY_K512FA
Serial number: L1N0CV02P399023
I've already updated my BIOS to 301, but unfortunately the problem persists.
I would really appreciate any of your suggestions.
Many thanks!

[Allen_Nelson]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/82802#Comment_82802

Hello matekoves,

Sorry, I just send it!

Please check. Thank you.

View post

hello blake,
i too am facing the problem,plz help.
i am using vivobook sn:J8N0CV05666733D

[Blake_ASUS]

Allen Nelson

https://zentalk.asus.com/en/discussion/comment/82820#Comment_82820

hello blake,

i too am facing the problem,plz help.

i am using vivobook sn:J8N0CV05666733D

View post

Hello Allen,
You have N580GD and you have camera issue?
May I have a video record of the issue and your BIOS version?
Thank you.