Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[j_johann3s]

Flickering issue solved after updating to latest BIOS from @Blake_ASUS .
Thanks @Blake_ASUS for the help🙏

[9hgandhi]

Hi
I am having a same issue of green flickering while video calling in zoom, facebook as well as skype. I recently bought a new laptop asus vivobook14 2 days back and having this issue. What should i do? Also it happens using camera when ac power is plugged in. Please suggest me what to do?

[Blake_ASUS]

9hgandhi

Hi

I am having a same issue of green flickering while video calling in zoom, facebook as well as skype. I recently bought a new laptop asus vivobook14 2 days back and having this issue. What should i do? Also it happens using camera when ac power is plugged in. Please suggest me what to do?

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Hello 9hgandhi,
Please specify your model.
Thank you.

[kugtlow]

same problem here - webcam when on AC!
Asus Vivobook A512F
May I have the latest Bios Firmware files?
thank you

[kugtlow]

Laptop details :

System model : Vivobook_Asus Laptop_ X512FL_A512FL
Bios : X512FL.303
Window 10 Home -64bit (10.0-build 19041)


Thanks...