kshin3000
- System: Windows 10 Home Build 20H2
- Battery or AC: Ok
- Model: UX325EA
- Frequency of occurrence: Occasionally
- Reset OS: N/A
- Screenshot or video: N/A
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Detailed description：Sometimes my computer locks up entirely with audio looping very quickly in the background. The only way I can fix it is to turn off my laptop by holding down the power button. It seems to be an audio-related error because it only crashes when I'm playing anything that plays audio. All my drivers are up to date, but I did notice that this error keeps showing up in Event Viewer:
Faulting application name: AUDIODG.EXE, version: 10.0.19041.906, time stamp: 0x985b4154
Faulting module name: gna.dll, version: 10.64.2.19, time stamp: 0x5eab0898
Exception code: 0xc0000005
Fault offset: 0x0000000000033169
Faulting process id: 0x4dc
Faulting application start time: 0x01d734ee6eef2c31
Faulting application path: C:\Windows\system32\AUDIODG.EXE
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\ovwrap2.inf_amd64_ab7e7b1b57fecf07\gna.dll
Report Id: a5b026e6-7d99-4a6a-93ad-b0bce0d481d9
Faulting package full name:
Faulting package-relative application ID:
Computer randomly locks up sometimes when audio is playing in the background
did you posted in
https://www.reddit.com/ this forum also.
Did you installed any recent driver by own using third-party driver updater software.
I conformed your laptop supports Realtek audio driver.
try to remove or delete "AUDIODG.EXE" from C:\Windows\system32\AUDIODG.EXE
