Computer randomly locks up sometimes when audio is playing in the background

kshin3000kshin3000 Level 1
edited May 2021 in ZenBook
  1. System: Windows 10 Home Build 20H2
  2. Battery or AC: Ok
  3. Model: UX325EA
  4. Frequency of occurrence: Occasionally
  5. Reset OS: N/A
  6. Screenshot or video: N/A


Detailed description:Sometimes my computer locks up entirely with audio looping very quickly in the background. The only way I can fix it is to turn off my laptop by holding down the power button. It seems to be an audio-related error because it only crashes when I'm playing anything that plays audio. All my drivers are up to date, but I did notice that this error keeps showing up in Event Viewer:

Faulting application name: AUDIODG.EXE, version: 10.0.19041.906, time stamp: 0x985b4154

Faulting module name: gna.dll, version:, time stamp: 0x5eab0898

Exception code: 0xc0000005

Fault offset: 0x0000000000033169

Faulting process id: 0x4dc

Faulting application start time: 0x01d734ee6eef2c31

Faulting application path: C:\Windows\system32\AUDIODG.EXE

Faulting module path: C:\Windows\System32\DriverStore\FileRepository\ovwrap2.inf_amd64_ab7e7b1b57fecf07\gna.dll

Report Id: a5b026e6-7d99-4a6a-93ad-b0bce0d481d9

Faulting package full name: 

Faulting package-relative application ID: 


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