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Cannot install MyAsus on Windows 11

ljf
Star I

Cannot install MyAsus on W 11 (Windows Store msg: Problem on our side. Please retry later). Since about 6 months. Followed Asus install procedure. Drivers ok. W 11 up to date.

8 REPLIES 8

Falcon_ASUS
Moderator
Moderator

@ljf 
What is the model of laptop you are using? 
Could you please provide a screenshot for me to confirm?
Thank you.
 How to find Model Name 

ljf
Star I

Hi,

Model: UX325EA_UX325EA

Screenshot attached

Best regards

@ljf 
According to the pictures you provided, it looks like there is a problem with the Microsoft Store that prevents the installation.
Do you have any VPN software installed?
Thank you.

ljf
Star I

Not that I know of.