Asus Zenbook UM425 Plugged In Not Charging
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11-07-2021
11:25 PM
- last edited on
01-16-2024
01:27 AM
by
ZenBot
System: Windows 11
Battery or AC: AC
Model: UM425
Frequency of occurrence: Today for the first time
Reset OS: Not sure how
Screenshot or video: No
========================
Detailed description:Hello! I have the exact same issue as per this discussion: https://zentalk.asus.com/en/discussion/35477/zenbook-um425ia-the-battery-wont-charge-and-the-battery...
I plugged in my laptop and noticed it was not charging and the lamp next to the charger is blinking. The laptop is working fine when plugged in.
I tried reinstalling the battery driver but it didn't help.
Please assist, the laptop is still in warranty.
MyASUS also identifies a problem with the adaptor.
Battery or AC: AC
Model: UM425
Frequency of occurrence: Today for the first time
Reset OS: Not sure how
Screenshot or video: No
========================
Detailed description:Hello! I have the exact same issue as per this discussion: https://zentalk.asus.com/en/discussion/35477/zenbook-um425ia-the-battery-wont-charge-and-the-battery...
I plugged in my laptop and noticed it was not charging and the lamp next to the charger is blinking. The laptop is working fine when plugged in.
I tried reinstalling the battery driver but it didn't help.
Please assist, the laptop is still in warranty.
MyASUS also identifies a problem with the adaptor.
6 REPLIES 6
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11-09-2021 11:44 PM
Hi There
The laptop woudnt turn on so I held the power button for 40 seconds. It then turned on and now it's charging!
How weird!
Thanks for your help!
The laptop woudnt turn on so I held the power button for 40 seconds. It then turned on and now it's charging!
How weird!
Thanks for your help!
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11-10-2021 05:29 PM
Hello Maggie,
Thank you for the update!
Thank you for the update!

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