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ASUS UX434FLC - yet another dead screenpad, only works as a touchpad

pch
Star II

Hello,

I checked the forum and saw similar problems, unfortunately I did reinstall all drivers and still nothing.

But from the beginning:
ScreenPad stopped working (stays black) after Windows 11 reinstallation. 
Pressing F6 was giving me 3 options: Screen Pad, Touch Pad, Disabled (where no.1 = no.2, meaning: no display on the ScreenPad).

I don't have original Asus Windows files on that laptop anymore (but still have "eSupport" folder there) so I couldn't just bring back the factory state and that is why I used Windows to reinstall itself from the cloud (cleaning everything on HD) - that didn't help - ScreenPad still dead.
Then I reinstalled all the drives as per ASUS page - no luck (but still had 3 options when using F6)

Finally I decided to install Windows 10 + original drivers from "c:\eSupport" folder - still no luck - but this time pressing F6 gives me only 2 options : Touch Pad / Disabled

No need to mention that ScreenPad2Optimizer tells me to download Intel Graphics driver (I checked all of them already, and NVIDIA as well).

Can anybody with a working ScreenPad on the same laptop's model give me information what drivers / versions are there? I have these:

Display Adapters
- Intel(R) UHD Graphisc -> 30.0.100.9864
- NVIDIA GeForce MX250 -> 30.0.15.1169

Human Interface Devices
- I don't have an ASUS Touch Pad here ! - not sure if it should be, tried installing PrecisionTouchPadNumberPad but nothing...

System Devices
- ASUS ScreenXpert Interface -> 3.0.8.0
- ASUS System Control Interface v3 -> 3.1.17.0
- Intel(R) Serial IO I2C Host Controller - 02E8 -> 30.100.20.20.7
- Intel(R) Serial IO I2C Host Controller - 02E9 -> 30.100.20.20.7

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

Falcon_ASUS
Moderator
Moderator

@pch
If you have already reinstalled the system but the issue persists, we would recommend sending your laptop for repair to confirm whether it is caused by a hardware malfunction.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

View solution in original post

2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

@pch
If you have already reinstalled the system but the issue persists, we would recommend sending your laptop for repair to confirm whether it is caused by a hardware malfunction.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

pch
Star II

Thanks for the answer.
That's what I was afraid most ... but have no choice then.