05-16-2024 08:35 AM
I was planning on buying an external monitor for the Asus Vivobook Pro 14X OLED (M7400QE) laptop.
The monitor supports 100Hz over an HDMI 1.4 connection. Will I be able to get 100Hz on the monitor if it is connected to this device?
I would also like to know which GPU is connected to the HDMI port (the Ryzen iGPU or the RTX 3050 Ti).
#M7400QE
05-16-2024 05:17 PM
@Anonymous
Your laptop's HDMI external output resolution and frequency are 1920x1080, 30Hz.
Thank you.
05-18-2024 01:42 AM
@Falcon_ASUS waiting for a response
05-19-2024 06:15 PM
@Anonymous
The specifications I found are indeed as stated.
Generally, our test data ensures system stability.
Thank you.
05-20-2024 04:20 AM
@Falcon_ASUS I see where you are coming from; however, when on 17th May 2024, I contacted one of your customer support staff over a call and asked them about the same question, they replied that the laptop’s HDMI port is capable of delivering 1080p at 90Hz.
Right now, I am seeing a lot of differing opinions from your side (Asus).
On one hand, your customer care agent tells me that the HDMI port is capable of 1080p at 90Hz, while you state that it can only deliver 1080p at 30Hz (which is entirely wrong, by the way, as I have comfortably used an external monitor at 1080p 60Hz).
Kindly recheck your information and please provide an appropriate answer. Thank You!