vivobook X 512 FA some keyboard keys not working

[anirudhpanwar19]

System:
Battery or AC:
Model:
Frequency of occurrence:
Reset OS:
Screenshot or video:
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Detailed description：some of my keyboard keys are not working.however a external keyboard is working.what to do

[Falcon_ASUS]

anirudhpanwar1965

1. System:
2. Battery or AC:
3. Model:
4. Frequency of occurrence:
5. Reset OS:
6. Screenshot or video:

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Detailed description：some of my keyboard keys are not working.however a external keyboard is working.what to do

vivobook X 512 FA some keyboard keys not working

@anirudhpanwar1965
If the external keyboard can be used normally, but some keys on the keyboard of the laptop cannot be used, it means that the built-in keyboard hardware is faulty and needs to be sent for repair. Please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused. 

[willjoe2442]

If the hotkeys of your ASUS notebook lose their function, you can automatically update the driver and utility via ASUS Live Update (or MyAsus) to fix the problem. You can also manually download the latest driver and utility from the ASUS Official Website.

Regards,
Will

[anirudhpanwar19]

i have downloaded latest drivers...using the laptop without a external mouse now.let me see for a day if it behaves.can i also downgrade BIOS version 309 to 308

[ASUS_Bot]

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