Hi! I have an
Asus Vivobook S 14 M3402RA laptop with an Intel AX210 WiFi/BT module.
Laptop is running Windows 11 24H2 but I also tried Windows 10.
I have a major issue. When my laptop enters sleep mode while
bluetooth is on and playing music, it
starts stuttering a bit, skipping audio from time to time.
I tried a tremendous number of different drivers and updates but it stays the same. The only things I could discover:
- If I disable AMD GPU driver in Device manager, the basic GPU driver comes into play and bluetooth stutter stops but I can't use an external monitor.
- If my AMD GPU drivers are activated any music that is played (both locally from hard drive or online, like from youtube) stutters but if I put on a twitch stream and lock my screen, the audio is fine.
And there's another problem but it has less priority since it doesn't bother me that much. There's a long bios start. If the laptop is plugged in, it might take up to 20 seconds before asus logo appears, if it works from battery then it might turn on only from second or third power button press. Installing BIOS 304 from 5402 resolves this. Also coming out of sleep mode sometimes makes laptop freeze. The screen doesn't turn on unless I either plug it in or plug it out.
It's somehow connected to how the laptop enters S0 sleep state which is impossible to turn off and go back to S3. Any ideas would be appreciated. Also It would be fantastic if someone from ASUS tech department could take a look since I've been exploring this problem for more than a year now and not a single repair service was able to fix this.
I have a more detailed discussion of this
here.
