04-20-2024 05:29 AM
i need to unregister the first email i used to register this brand new laptop. Vivobook S14 K4504VA. i got locked out of the initial email i registered with, because of a bios update, immediately after OOBE setup. i had to find a way to reset it to factory for OOBE (again) i managed to do just that in BIOS and Network Boot, Cloud Restore or whatever. I was locked out of the new microsoft email i had just created and also locked out of the recovery email i had just created. so i created a new microsoft email on a different machine, and setup the K4504VA using this newly created proper recovery email, and i cannot unregister. so i can re-register. any ideas? !
thanks yeah
i hope you're having a great day
cheers
04-21-2024 05:26 PM
@shftctrl
I would suggest deleting the registration information and then logging in with the correct account to re-register the product.
I have sent you a message, please check it. Thank you.
04-23-2024 07:51 PM
Hi I have checked the message and will do what's needed and then check back in here once that's taken care of.
Thank You,
Cheers,
Cassidy (aka [shift-ctrl] )