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problems about my laptop that won't shutdown

mmy
Star I

Hello everyone.
Here I want to submit a complaint about my laptop, maybe one of you has a solution to my complaint.


Are you guys who use vivobook 14 (x412DA) laptops experiencing problems that cannot be shut down?

3 REPLIES 3

Falcon_ASUS
Moderator
Moderator

@mmy 
Do you mean pressing the shutdown function of the system but it cannot be shut down normally? If so, I would suggest you to check if there is any other program running at the moment which prevents the shutdown gracefully. Thank you.

camilasaunder89
Rising Star I

Try to hold the power button for few seconds, this will force the device to shut down. You can also remove the battery and unplug your laptop to see if it goes to automatic shut down.

ZenBot
Community Manager
Community Manager
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