Problem connecting to 5GHz band on router

[exodotro]

System: Windows 11 Home 21H it says up to date)
Battery or AC: Both
Model: VivoBook OLED X1503ZA-L1197W
Frequency of occurrence: Always
Reset OS: No (just bought laptop today, windows preinstalled)
Screenshot or video: It says "Unable to connect to this network"
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Detailed description：So i just bought the laptop today and can't connect to the 5GHz band on my router Asus RT-AC53. even if put the password wrong I still get the same error. I can connect to the 2.4 GHz router band and I can connect to a 5GHz hotspot from the phone. Also other devices such as my phone or TV can connect to 5GHz band from router. I installed the network drivers from Asus website. Any ideas?

[Falcon_ASUS]

exodotro

1. System: Windows 11 Home 21H it says up to date)
2. Battery or AC: Both
3. Model: VivoBook OLED X1503ZA-L1197W
4. Frequency of occurrence: Always
5. Reset OS: No (just bought laptop today, windows preinstalled)
6. Screenshot or video: It says "Unable to connect to this network"

========================

Detailed description：So i just bought the laptop today and can't connect to the 5GHz band on my router Asus RT-AC53. even if put the password wrong I still get the same error. I can connect to the 2.4 GHz router band and I can connect to a 5GHz hotspot from the phone. Also other devices such as my phone or TV can connect to 5GHz band from router. I installed the network drivers from Asus website. Any ideas?

Problem connecting to 5GHz band on router

@exodotro
Please refer to the following FAQ for troubleshooting.
[Notebook/Desktop/AIO] Troubleshooting - Wireless Network Problems | Official Support | ASUS GlobalIn addition, please make sure that the password you entered is correct.
Thank you.

[ASUS_Bot]

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