Problem connecting to 5GHz band on router
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-28-2022 11:51 AM
System: Windows 11 Home 21H it says up to date)
Battery or AC: Both
Model: VivoBook OLED X1503ZA-L1197W
Frequency of occurrence: Always
Reset OS: No (just bought laptop today, windows preinstalled)
Screenshot or video: It says "Unable to connect to this network"
========================
Detailed description:So i just bought the laptop today and can't connect to the 5GHz band on my router Asus RT-AC53. even if put the password wrong I still get the same error. I can connect to the 2.4 GHz router band and I can connect to a 5GHz hotspot from the phone. Also other devices such as my phone or TV can connect to 5GHz band from router. I installed the network drivers from Asus website. Any ideas?
Battery or AC: Both
Model: VivoBook OLED X1503ZA-L1197W
Frequency of occurrence: Always
Reset OS: No (just bought laptop today, windows preinstalled)
Screenshot or video: It says "Unable to connect to this network"
========================
Detailed description:So i just bought the laptop today and can't connect to the 5GHz band on my router Asus RT-AC53. even if put the password wrong I still get the same error. I can connect to the 2.4 GHz router band and I can connect to a 5GHz hotspot from the phone. Also other devices such as my phone or TV can connect to 5GHz band from router. I installed the network drivers from Asus website. Any ideas?
2 REPLIES 2
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-28-2022 10:19 PM
exodotro@exodotro
- System: Windows 11 Home 21H it says up to date)
- Battery or AC: Both
- Model: VivoBook OLED X1503ZA-L1197W
- Frequency of occurrence: Always
- Reset OS: No (just bought laptop today, windows preinstalled)
- Screenshot or video: It says "Unable to connect to this network"
========================
Detailed description:So i just bought the laptop today and can't connect to the 5GHz band on my router Asus RT-AC53. even if put the password wrong I still get the same error. I can connect to the 2.4 GHz router band and I can connect to a 5GHz hotspot from the phone. Also other devices such as my phone or TV can connect to 5GHz band from router. I installed the network drivers from Asus website. Any ideas?
Problem connecting to 5GHz band on router
Please refer to the following FAQ for troubleshooting.
[Notebook/Desktop/AIO] Troubleshooting - Wireless Network Problems | Official Support | ASUS GlobalIn addition, please make sure that the password you entered is correct.
Thank you.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-29-2022 09:53 AM
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.
