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no finger print sensor in my laptop asus vivobook 16x

Naveehh
Star I

i buy new asus vivobook 16x but no finger print sensor another all this model laptop have finger print sensor on touch pad

 

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Subject: Missing Fingerprint Sensor on ASUS Vivobook 16X

I recently purchased a new ASUS Vivobook 16X, and I noticed that it does not have a fingerprint sensor, while other laptops of the same model series — especially those shown online and in reviews — appear to include a fingerprint sensor integrated into the touchpad.

Could you please confirm whether fingerprint sensors are included only in specific variants of the Vivobook 16X? If my unit is missing this feature, I would appreciate clarification on the model specifications and whether this version was supposed to include it.

why my laptop have no finger print sensor what is problem please give details

 

1 ACCEPTED SOLUTION

Accepted Solutions

Falcon_ASUS
Moderator
Moderator

@Naveehh 
The availability of the fingerprint recognition feature depends on the model of the laptop you purchased.
Based on the image you provided, your laptop’s touchpad and power button do not appear to have a fingerprint recognition module.
If you have recently purchased this device, we recommend confirming with your dealer whether the model you bought includes this feature.
We apologize for any inconvenience this may cause.

** For information regarding the location of the fingerprint recognition module, please refer to the details provided in the FAQ below.
[Notebook] Troubleshooting - How to fix Fingerprint recognition problem

View solution in original post

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@Naveehh 
The availability of the fingerprint recognition feature depends on the model of the laptop you purchased.
Based on the image you provided, your laptop’s touchpad and power button do not appear to have a fingerprint recognition module.
If you have recently purchased this device, we recommend confirming with your dealer whether the model you bought includes this feature.
We apologize for any inconvenience this may cause.

** For information regarding the location of the fingerprint recognition module, please refer to the details provided in the FAQ below.
[Notebook] Troubleshooting - How to fix Fingerprint recognition problem