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ASUS VivoBook restarts when connecting Huawei FreeBuds SE (Model T0010C) via Bluetooth

muhamed_sinan
Star I

I am facing an issue with my ASUS VivoBook laptop when connecting my Huawei FreeBuds SE (Model: T0010C) via Bluetooth. Initially, the earbuds connected and worked perfectly, but now whenever I try to connect them, my laptop restarts automatically. My laptop model is ASUS VivoBook (exact model can be added if known), and the operating system is Windows 11. The Huawei FreeBuds SE (Model: T0010C) works fine with other devices, and other Bluetooth devices also connect to my laptop without any problem. I have already tried removing and re-pairing Bluetooth devices, resetting the earbuds, updating and reinstalling Bluetooth drivers, and restarting the system, but the issue still persists. Please advise on how to resolve this or if any driver or firmware updates are required.

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@muhamed_sinan 
It is recommend trying to pair with other Bluetooth devices for cross-testing to confirm whether it is a compatibility issue. If using other Bluetooth devices also causes the system to restart, to rule out any system malfunction, please back up your data and restore the system before checking again.
[Windows 11/10] How to Reset (Reinstall) the Operating System
Sorry for any inconvenience it may be caused.