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M6500XV laptop bios and very bad asus support

tm4ig
Star II

Two month ago I have bought ASUS Vivobook Pro 15 M6500XV laptop.

Current 306 from june 2023 bios version is vulnerable for CVE-2023-20569 https://www.amd.com/en/resources/product-security/bulletin/amd-sb-7005.html so I have written to asus support and I have asked about new bios version with new amd cpu microcode and AGESA firmware for fix vulnerable.

After my question to asus support on official website https://www.asus.com/laptops/for-creators/vivobook/asus-vivobook-pro-15-oled-m6500/helpdesk_bios?mod... the new bios version 309 from december 2023 has appeared but this bios version does not fix CVE-2023-20569 vulnerable

One month ago bios version 309 from december 2023 for asus M6500XV laptop has disappeared from asus web-site and now only bios 306 june 2023 is available.

 

So I again have written to asus support and asked:

1) why does bios version 309 was deleted from asus website?

2) when will be new bios version for fix CVE-2023-20569?

But asus support does not answer on my questions, so I ask on this forum:

1) why does bios version 309 was deleted from asus website for M6500XV laptop?

2) when will be new bios version for fix CVE-2023-20569 for M6500XV laptop?

3) why does asus support is very bad?

10 REPLIES 10

Falcon_ASUS
Moderator
Moderator

@tm4ig 
I have sent you a message, please check it.
Thank you.

tm4ig
Star II

@Falcon_ASUS 

I sent serial number and case number to you

norti
Star II

Same questions here, but I've already upgraded the bios to 309 and it solved all my problems with Netflix. Unfortunately support still lacks for this laptop, the only thing that updates from time to time is MyASUS...

tm4ig
Star II

In my case radeon igpu works more stability on linux with 309 bios version than with 306, but with 309 bios sometimes laptop fans do not work properly after system reboot (rotate very strongly, maybe that's why asus removed bios 309 from site).

So both bios versions have bugs and also both version have CVE-2023-20569 vulnerable.

Asus droped M6500XV support less than one year after release that's why I will never buy asus again