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Laptop display was not showing

My laptop was not working as it's display was not showing Asus logo was gone and but the system was running how to solve this problem tell me please 

2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

@Satyanarayana1
Please connecting an external monitor to test.
If the external monitor displays the screen properly, it may indicate an issue with the laptop's screen. 
If the external monitor also does not display anything, it could be a problem with the graphics card.
Regarding the reported issue, as it seems to be hardware-related, we recommend taking your laptop to a repair center for further assessment.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

rory586
Star II

Hello,


@Satyanarayana1 My Indigo Cardwrote:

My laptop was not working as it's display was not showing Asus logo was gone and but the system was running how to solve this problem tell me please 


Troubleshooting Your Asus Laptop Display Issue

Understanding the Problem: Your Asus laptop is turning on, but the display remains black after the usual Asus logo.

Potential Solutions:

  1. Check External Display: Connect an external monitor to verify if the issue is with the laptop's display or the system itself.
  2. Perform a Hard Reset: Unplug the power cord, remove the battery (if removable), and press and hold the power button for 30 seconds. Reassemble and try to power on.
  3. Check for Loose Connections: Ensure all cables (display, power, etc.) are securely connected.
  4. Update Graphics Drivers: Outdated or corrupted graphics drivers can cause display issues. Update them through the device manager.
  5. Safe Mode: Boot into Safe Mode to check if the issue persists. If it doesn't, a recently installed program might be causing conflicts.
  6. System Restore: If you've created a restore point before the issue, try restoring your system to an earlier point.
  7. CMOS Reset: This can resolve hardware-related display issues. Refer to your laptop's manual for specific instructions.

By following these steps, you should be able to identify and resolve the issue.

Would you like to try any of these solutions? If you need more specific guidance, please provide additional details about your laptop model, operating system, and any recent changes you've made.