07-18-2024 07:22 PM
07-22-2024 05:01 PM
@Satyanarayana1
Please connecting an external monitor to test.
If the external monitor displays the screen properly, it may indicate an issue with the laptop's screen.
If the external monitor also does not display anything, it could be a problem with the graphics card.
Regarding the reported issue, as it seems to be hardware-related, we recommend taking your laptop to a repair center for further assessment.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
08-04-2024 09:06 PM
Hello,
@Satyanarayana1 My Indigo Cardwrote:My laptop was not working as it's display was not showing Asus logo was gone and but the system was running how to solve this problem tell me please
Troubleshooting Your Asus Laptop Display Issue
Understanding the Problem: Your Asus laptop is turning on, but the display remains black after the usual Asus logo.
Potential Solutions:
By following these steps, you should be able to identify and resolve the issue.
Would you like to try any of these solutions? If you need more specific guidance, please provide additional details about your laptop model, operating system, and any recent changes you've made.