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How do I wake my laptop from hibernate using keyboard and mouse?

ongguanfuh
Star I

‎08-01-2021 09:01 AM - last edited on ‎01-16-2024 01:37 AM by Community Manager

System: 64-bit operating system, x64-based processor
Battery or AC: both
Model: X513EP-EJ172T
Frequency of occurrence: N.A.
Reset OS: N.A
Screenshot or video: N.A.
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Detailed description: Can anyone advise me on how to wake my laptop from hibernate mode using a mouse and/or keyboard? Currently, my laptop only wakes up when I press the power button. I have tried to move and click my mouse, and pressing my keyboard to wake the computer to no avail. I have checked my device manager. Both mouse and keyboard are allowed to wake the computer.

Thank you.
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5 REPLIES 5

Falcon_ASUS
Moderator
Moderator

‎08-10-2021 12:04 AM

ongguanfuh

Dear Sir/Madam,

Thanks for the advice thus far. I have attempted a factory reset and the problem still persist. Do I head down to the service center for assistance?


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@ongguanfuh
If the laptop still cannot wake form hibernate normally, I would like to suggest you to bring back your laptop to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused. 
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