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HDR issue

3dmikee
Rising Star I
System: Win11
Battery or AC:
Model: vivobok 15 m513 ryzen
Frequency of occurrence: every time
Reset OS: no
Screenshot or video: https://www.youtube.com/watch?v=2z8c-84ZCvA (this guy showed on video same issue)
========================
Detailed description:All videos show crazy colors, some more or less. Rebooting helps temporarily until you use HDR again.
Steps to reproduce:
1. enable HDR
2. disable HDR. If not visible, turn on full screen mode or scroll up-down the page
Current driver versions:
1. AMD Radeon Graphics - 30.0.13044.3001
2. Vivobook UEFI - 10.1.2.312
Also AMD Graphic Control Panel Apllication wont start up.
jpg.jpg
d1-8d-d0-ba-d1-80-d0-b0-d0-bd-d0-b0-2022-06-28-144036.jpg
d1-8d-d0-ba-d1-80-d0-b0-d0-bd-d0-b0-2022-06-28-144222.jpg

78 REPLIES 78

Falcon_ASUS
Moderator
Moderator
3dmikee

MyASUSSplendid_ASUS_Z_V5.0.0.298_14283. Before that, the same problematic MyASUS_Splendid_202000651_ASUS_Z_V3.0_1298 was installed.


View post
@3dmikee
I will report your feedback to the relevant department again.
Sorry for any inconvenience it may be caused. 

Falcon_ASUS
Moderator
Moderator
3dmikee

These are definitely problems with the quality of drivers. Here are more posts with this issue:

ASUS TUF 506-IU https://www.reddit.com/r/ASUS/comments/re9lbh/fixed_issue_with_green_patches_on_youtube_videos/

ROG Strix G15 https://www.reddit.com/r/ASUS/comments/sfo3bu/green_stains_while_watching_videos/

Vivobook Pro 14 https://www.reddit.com/r/ASUS/comments/uj1vb6/youtube_videos_have_a_weird_green_overlay_which/

https://www.reddit.com/r/ASUS/comments/vrjbvt/in_some_videos_have_this_weird_green_color/

https://www.reddit.com/r/ASUS/comments/vozd7y/color_issues_when_watching_videos/


View post
@3dmikee
Confirmed by the relevant department, we hope you can bring the laptop to our service center for confirmation. I have sent you a message, please provide your RMA number in the message, and we will ask the service center to keep an eye on your case. Sorry for any inconvenience it may be caused. 

Danishblunt
Hall of Fame I
3dmikee

1. You have confirmed that the video you want to play supports HDR.

This happens to any video, including live streams, whether or not it supports HDR.

2. After enabling HDR, the laptop has been restarted.

3. After restarting the laptop, open the browser to play the video, still got color errors? 

Why restart the computer every time if everything works for other owners without this procedure, I don’t understand this. Okay, if I reboot and turn off HDR color distortion will begin.

Could you please provide the screen of "Asus Optimization service" for my feedback?

Here is msconfig

jpg.jpg

With this service disabled, I don't have to reboot the laptop as you suggest because everything works as it should and there is no color distortion in any case when switching HDR.

I reinstalled the Asus System Control Interface program that brings Asus Optimisation service and didn’t work, apparently there is an unknown bug. But as you know, this service is responsible for the hotkeys and some functions of the MyAsus.

And about the launch error of the graphics control panel I wrote in the first message also found a solution:

https://apps.microsoft.com/store/detail/amd-radeon%E2%84%A2-settings-lite/9N9370CRZ0FN?hl=en-us&gl=U... — this program to which you give a link on the driver download page does not start

https://apps.microsoft.com/store/detail/amd-radeon-software/9NZ1BJQN6BHL?hl=en-us&gl=US — this version of the graphics control panel starts up and works properly


View post
Can you stop using windows drivers? Install direcly from AMD, those from windows are beyond awful.

3dmikee
Rising Star I
Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/219425#Comment_219425

@3dmikee

Confirmed by the relevant department, we hope you can bring the laptop to our service center for confirmation. I have sent you a message, please provide your RMA number in the message, and we will ask the service center to keep an eye on your case. Sorry for any inconvenience it may be caused. 


View post
Answered in a private message.
Also want to add that after watching the video for hours, it was noted that these video artifacts occur even if you do not use the HDR settings. So should we expect driver updates to fix these issue soon?
More reports:
Tuf A15
https://www.reddit.com/r/Asustuf/comments/sdryjv/chromatic_aberration_when_watching_videos_with_my/
https://www.reddit.com/r/ASUS/comments/vc24su/asus_tuf_a15_fa506iu_bright_spots_turn_green_in/
Zephyrus G15 
https://www.reddit.com/r/ZephyrusG15/comments/vojhnd/web_video_changes_color_and_brightness/ 
https://www.reddit.com/r/ZephyrusG15/comments/vqlqyq/video_playback_inconsistent_color_on_zephyrus_g...
Zephyrus G14
https://www.reddit.com/r/ZephyrusG14/comments/tyd547/graphics_glitch_gradient_in_chrome_and_youtube
Vivobook 14 Pro
https://www.reddit.com/r/ASUS/comments/vrjfow/strange_green_color_on_some_vids/ 
Vivobook 15 Pro
https://www.reddit.com/r/ASUS/comments/ufa4y7/anybody_faced_this_colour_fringing_issue_on/ 
Vivobok M513
https://www.reddit.com/r/ASUS/comments/s0l5fy/green_spots_appear_on_my_brand_new_oled_screen/
https://youtu.be/2z8c-84ZCvA


Arjun_C
Star III
After my previous issues with Vivobook pro 14 m3401qc, I returned it and bought the Pro 14x M7400QE and it also has the same issue. Please fix the driver or whatever issue it is for all the users.