Firmware Update

[Taltol]

Hi,

I have an Asus firmware update screen that popped up and is blocking me from getting to my desktop. It won't let me actually update anything. So I'm stuck. Asus tech support weren't able to help. Any thoughts?

Thanks!

[Falcon_ASUS]

@Taltol
If you press the ESC key or press the power key to restart the laptop, does the situation improve? 
If the problem persists, we would suggest you bring back your laptop to our service center for further confirmation.

The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

[Taltol]

Thank you for replying. Pressing other keys to get around the screen does not work. And now it's completely stuck. The only way is likely to send it to an Asus location for repair. 

Question for you. If the laptop was purchased in the USA does it have to be sent to a USA location for repair? How does it work warranty wise (the laptop was purchased new only 3.5 months ago)?

Thanks!

[Falcon_ASUS]

@Taltol
Whether the product you purchased comes with an international warranty depends on the specifications at the time of your purchase. We recommend that you directly contact the customer service at your location and provide them with your product serial number for verification. 

If the result of their inquiry indicates that there is no international warranty, and if you choose to have it repaired locally, the local service center will charge you for diagnostic and parts fees. For more warranty information, please refer to the following link:
https://www.asus.com/laptops/for-creators/vivobook/vivobook-pro-16x-3d-oled-k6604/helpdesk_warranty/... 

We apologize for any inconvenience this may cause.