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Bluetooth mouse keeps dropping connection

matteochirco
Star I
System: Windows 10 64bit 2004
Battery or AC: both
Model: F512DA-NH77
Frequency of occurrence: Every hour or more often
========================
Detailed description:
I've got a brand new Vivobook and also purchased a brand new bluetooth mouse. I've been having wireless connection problems with it. The other day in Windows 10 action center it would show Bluetooth is on but it's actually not or it would have problems turning it on. Restarting it would seem to be the only way to fix it.
Same with my bluetooth mouse, it would keep losing connection. I tried it with a different bluetooth mouse. Also have my phone connected to bluetooth. The phone seems to be fine. So it's only the mouse. And I've tried checking for updates, and uninstalling & reinstalling bluetooth drivers but it didnt work.
7 REPLIES 7

RAJU_MSC_MATHEM
Zen Master I
matteochirco
  1. System: Windows 10 64bit 2004
  2. Battery or AC: both
  3. Model: F512DA-NH77
  4. Frequency of occurrence: Every hour or more often

========================

Detailed description:

I've got a brand new Vivobook and also purchased a brand new bluetooth mouse. I've been having wireless connection problems with it. The other day in Windows 10 action center it would show Bluetooth is on but it's actually not or it would have problems turning it on. Restarting it would seem to be the only way to fix it.

Same with my bluetooth mouse, it would keep losing connection. I tried it with a different bluetooth mouse. Also have my phone connected to bluetooth. The phone seems to be fine. So it's only the mouse. And I've tried checking for updates, and uninstalling & reinstalling bluetooth drivers but it didnt work.


Bluetooth mouse keeps dropping connection
If Phone is connected to bluetooth and its working correctly means. bluetooth device in laptop is good. Problems in bluetooth mouse or in bluetooth dongle , use different mouse.

matteochirco
Star I
RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/33114/bluetooth-mouse-keeps-dropping-connection

If Phone is connected to bluetooth and its working correctly means. bluetooth device in laptop is good. Problems in bluetooth mouse or in bluetooth dongle , use different mouse.


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You did not read my post. I said the mouse is new and tried it with other mice.

RAJU_MSC_MATHEM
Zen Master I
matteochirco

https://zentalk.asus.com/en/discussion/comment/102081#Comment_102081

You did not read my post. I said the mouse is new and tried it with other mice.


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then install certified driver comes with mouse CD

matteochirco
Star I
RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/102115#Comment_102115

then install certified driver comes with mouse CD


View post
My mouse didnt come with drivers. It's a Microsoft mouse.