Bluetooth mouse keeps dropping connection

[matteochirco]

System: Windows 10 64bit 2004
Battery or AC: both
Model: F512DA-NH77
Frequency of occurrence: Every hour or more often
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Detailed description：
I've got a brand new Vivobook and also purchased a brand new bluetooth mouse. I've been having wireless connection problems with it. The other day in Windows 10 action center it would show Bluetooth is on but it's actually not or it would have problems turning it on. Restarting it would seem to be the only way to fix it.
Same with my bluetooth mouse, it would keep losing connection. I tried it with a different bluetooth mouse. Also have my phone connected to bluetooth. The phone seems to be fine. So it's only the mouse. And I've tried checking for updates, and uninstalling & reinstalling bluetooth drivers but it didnt work.

[Blake_ASUS]

Hello matteochirco,
May you try to rollback to 1909 to see if the mouse is connecting stably ?
Thank you.

[matteochirco]

Blake_ASUS

Hello matteochirco,

May you try to rollback to 1909 to see if the mouse is connecting stably ?

Thank you.

View post

It was the same

[Blake_ASUS]

Hello matteochirco,
Were you using 2.4GHz Wifi and the bluetooth at the same time?
If you switch to 5GHz, does this issue happen?
Thank you.