PUBGM High Ping on WIFI

[akashvarshney00]

Wifi details - Jio fiber 250 MBPS connection.
I have been having this issue from the past couple of months where I am getting a constant High ping of about 160 ms on my wifi, I have noticed this issue with my phone alone as other devices are getting regular 50 ms. When I switch to mobile data during the match I get considerably better ping approx 60 ms which is what I should get on wifi. The thing about mobile data is it's not constant so I get spikes of ping in between which makes gameplay during close combat very difficult.
I tried changing modem but with no success.
I have recorded a video of the same and attached the same, kindly let me know how to resolve this issue.

[ronald1985]

akashvarshney005

Nothing I did is fixing this issue I still am getting 150-200 ping. What should I do????

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If you are getting the issue on both your laptop and your phone, then it would be your Internet Provider I would seek for help. By the looks of the screenshot, you will need to do that.
The speed test will go to the nearest internet exchange by default so it is doing less travelling and less hops therefore your ping will be low on speed test. Try somewhere else in South East Asia. (Hops = is the number of times the signal has to stop at an exchange. More hops, longer travelling distance and time.)
Good luck!

[akashvarshney00]

ronald1985

https://zentalk.asus.com/en/discussion/comment/94025#Comment_94025

If you are getting the issue on both your laptop and your phone, then it would be your Internet Provider I would seek for help. By the looks of the screenshot, you will need to do that.

The speed test will go to the nearest internet exchange by default so it is doing less travelling and less hops therefore your ping will be low on speed test. Try somewhere else in South East Asia. (Hops = is the number of times the signal has to stop at an exchange. More hops, longer travelling distance and time.)

Good luck!

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Thank you for your help!
The issue has been resolved and yes it was my service provider.
I raised a complaint with them mentioning High ping and latency and God knows what they did from backend and the next day the issue was fixed and now I am getting constant 20-30 ms everytime I play.
Thank you everyone for your help.

[akashvarshney00]

Akash Gupta

https://zentalk.asus.com/en/discussion/31228/pubgm-high-ping-on-wifi

I am using same wifi and plan and getting constant 20 ping, no spikes. I suggest turning of data saver if it is on, that might be the issue. Other things i can suggest is try going to safe mode and check the speed on chrome browser. If these doesnt help then i would suggest to check your ping on ookla and see if the ping is high there too. If the ping is high there too then its something you want to discuss with jio. I had network issues before and let me tell you, jio solved that issue in a day. I broke my wire and they fixed it same day during lockdown. 🙂

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Thanks for the help your suggestion helped. It was my service provider.

[Inigo_Wilson]

Use testmyinternetspeed.org Tool for Ping Speed Test.
https://testmyinternetspeed.org/ping-speed-test.html

[Gustav_ASUS]

akashvarshney005

https://zentalk.asus.com/en/discussion/comment/93894#Comment_93894

Thanks for the help your suggestion helped. It was my service provider.

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I'm glad to hear you found a solution to your issue, closing this thread for now.