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PUBGM High Ping on WIFI

akashvarshney00
Star III
Wifi details - Jio fiber 250 MBPS connection.
I have been having this issue from the past couple of months where I am getting a constant High ping of about 160 ms on my wifi, I have noticed this issue with my phone alone as other devices are getting regular 50 ms. When I switch to mobile data during the match I get considerably better ping approx 60 ms which is what I should get on wifi. The thing about mobile data is it's not constant so I get spikes of ping in between which makes gameplay during close combat very difficult.
I tried changing modem but with no success.
I have recorded a video of the same and attached the same, kindly let me know how to resolve this issue.

34 REPLIES 34

ronald1985
Community Legend I
akashvarshney005

https://zentalk.asus.com/en/discussion/comment/93738#Comment_93738

I am not sure if you understood the problem, the issue is not the game because it is running smooth without any performance issue, the problem is with the ping and if you play pubg you would know that when the ping gets high the events that should happen in real time and we are able to see them in real time but after a second you know you saw it all wrong because you were behind in the server time due to that ping and you get killed. The problem cannot be with the game server ping because on mobile data the ping is excellent but when I am playing over wifi the ping increases. There could be 3 things which could be responsible for this

1. Hardware issue - can't say

2. Software issue - most likely(not sure though)

3. Wifi issue - tested with other device working so safe to say wifi is alright.

I have restricted everything else when I am playing game so network should dedicate it speed to the game at least that is what is advertised. And don't forget I have a 250 mbps fiber connection if I do a speed test I get a ping of 3 ms on my phone.


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Your original video had WhatsApp (as an example) running in the background and straight away you're not dedicating the speed. So I wonder if you misunderstood what I was asking for?
If you run the ping test, we shall see.
Ping is the measurement of how fast you get the response back from the destination server (pong). You might have 250mbps link, but your phone doesn't handle that much speed.
The ping test I sent you was to show how fast your ping is from your phone to the server. If it is quick like you said, then it would be either the game or software. Like I said, if you have higher graphics setting, you can still face high pings as your pings.
I have tried PUBG, just to make it worst, I don't get this so we do need your help?

ronald1985
Community Legend I
ronald1985

https://zentalk.asus.com/en/discussion/comment/93838#Comment_93838

Your original video had WhatsApp (as an example) running in the background and straight away you're not dedicating the speed. So I wonder if you misunderstood what I was asking for?

If you run the ping test, we shall see.

Ping is the measurement of how fast you get the response back from the destination server (pong). You might have 250mbps link, but your phone doesn't handle that much speed.

The ping test I sent you was to show how fast your ping is from your phone to the server. If it is quick like you said, then it would be either the game or software. Like I said, if you have higher graphics setting, you can still face high pings as your pings.

I have tried PUBG, just to make it worst, I don't get this so we do need your help?


View post
Not having any high ping on the latest firmware myself. I am on the latest firmware too.

ronald1985
Community Legend I
Ping from Computer using cables:
capture-png.png

ronald1985
Community Legend I
Ping from ROG2:
screenshot-20200702-192429323.jpg

Not applicable
akashvarshney005

Wifi details - Jio fiber 250 MBPS connection.

I have been having this issue from the past couple of months where I am getting a constant High ping of about 160 ms on my wifi, I have noticed this issue with my phone alone as other devices are getting regular 50 ms. When I switch to mobile data during the match I get considerably better ping approx 60 ms which is what I should get on wifi. The thing about mobile data is it's not constant so I get spikes of ping in between which makes gameplay during close combat very difficult.

I tried changing modem but with no success.

I have recorded a video of the same and attached the same, kindly let me know how to resolve this issue.

https://us.v-cdn.net/6031231/uploads/300D2C03CB3L/2020-06-29-21-08-41.mp4


PUBGM High Ping on WIFI
I am using same wifi and plan and getting constant 20 ping, no spikes. I suggest turning of data saver if it is on, that might be the issue. Other things i can suggest is try going to safe mode and check the speed on chrome browser. If these doesnt help then i would suggest to check your ping on ookla and see if the ping is high there too. If the ping is high there too then its something you want to discuss with jio. I had network issues before and let me tell you, jio solved that issue in a day. I broke my wire and they fixed it same day during lockdown. 🙂