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Wifi 5Ghz ping issue

Star II

I seem to have higher inconsistent ping when using 5ghz band when compared to using my 2.4ghz band. I tried using my s9+ and was able to get steady low ping. I am sittings next to my router testing this for both devices one at a time making sure they are the only device on the 5ghz band. I have rog phone 7 ultimate U.S edition. Does anyone else have these kind of issues?



Hey @OneSaltyTuna,
Can you please share a log file?
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Wi-Fi ”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Star II

Did some more testing and noticed only under load does my ping on 5 ghz band get better. For example I would need to download a large file or run twitch in the background in order for my ping to drop and stabilize to the same as my 2.4 ghz band. Only this phone has that issue since no other device had this issue. I even tested this with other devices connected to the same network and then again with those devices disconnected. So this seems like some sort of funky software issue causing the bad ping on 5 ghz when not under intense load.

Community Manager
Community Manager
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