08-07-2023 03:15 AM
Hello, after plugging my laptop (asus tuf gaming a15) into the charger or playing online games, my wi-fi disappeared totally also it is disabled from device manger, the problem is solved by just restarting pc but it is a little bit annoying that every time I plugged my laptop I should restart it especially when I'm doing my work.
I tried the following:1- Resting Wifi
2-Updating bios and Wifi driver
3-Changing windows 11 to windows 10
4-Resting my PC
If the solution is buying a new Wifi card or buying a usb wifi adaptor, what do you recommend?
Solved! Go to Solution.
08-08-2023 05:48 PM
@Zeyadzz
Unfortunately, we do not sell individual parts separately.
From my standpoint, I would still recommend that you return to our repair center for battery replacement.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
08-07-2023 05:28 PM
@Zeyadzz
Since you mentioned that the same issue occurs on different operating systems, there is a higher possibility that the wireless network card itself is malfunctioning. If your laptop is still under warranty, I would suggest sending it for repair to undergo further verification. However, if your laptop is no longer covered by warranty, you might consider purchasing an external USB wireless network card for use. We apologize for any inconvenience this may have caused.
08-08-2023 06:06 AM
I have read that it is because of the hardware that's above the Wifi card and I should change its place, and I have done this and till now no problem, so thanks for replying, but may I ask you If I can change my battery 48 watt to 90 watt or not if yes may you tell me where can I buy it, and I'm not under warranty.
08-08-2023 05:48 PM
@Zeyadzz
Unfortunately, we do not sell individual parts separately.
From my standpoint, I would still recommend that you return to our repair center for battery replacement.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
08-09-2023 03:06 AM
Thank you for your excellent service