My gaming laptop scar 17 with ryzen 7945HX, RTX 4080, 32 RAM randomly restarting when surfing web or gaming. Sometimes it restarts after 10 min or 2-3 hours. CPU temps reaching 93 Celsius, GPU about 74C. I’ve contacted Asus certified service center in my city, they replaced thermal paste and Liquid Metal in cooling system. They said that temps are dropped to 10-15 degrees. But the problem persists. I’ve contacted another authorized service center, they said that the motherboard needs to be replaced, but when they can get a spare motherboard they don’t know. So my laptop is still in that service center from 16-th of October, and due to the rules I can’t have my laptop back and wait till the motherboard arrives. If I’m taking it back then I’m refusing from repair. I’m in Kazakhstan, Astana city. I’ve tried to contact Asus Central Asia and that brought me here. I’ve emailed Asus support but didn’t get feedback.
so, can I have my laptop replaced for the same model? Or could you please help with speeding up the supply of a spare motherboards
It’s just difficult for me to wait, and not be able to use it