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RAM upgrade for ASUS Notebooks - not working

JosephKry
Star I

Hi All,

I own 4 ASUS Notebooks.
Today I bought memory sticks to upgrade two of them.

One is a TUF Gaming F17, 2022 model.
The other is a VivoBook X515EA, 2021 model.

I bought a 16GB DDR5, 4800Mhz for the TUF and a 8GB DDR4 3200Mhz for the Vivobook.
I also bought a 1TB NVMe SSD for the TUF.
I installed the NVMe, no problem, the PC detected it, and it's working fine.

Than I inserted the RAM sticks to the open slots and.... nothing.

TUF F17.png

vivobook.png


Both PC's won't even start and windows is not booting.

I thought maybe the sticks are both bad from the factory, but when replacing the new DDR5 stick with the TUF's original RAM stick, it worked fine.

When only the original RAM sticks are inserted, both PC's boot up just fine.

Anyone knows or can explain what I'm doing wrong?
Is there any BIOS setting I need to do?

Your help will be appreciated.

 

7 REPLIES 7

JosephKry
Star I

@Falcon_ASUS 
Thank you for the reply.
But I wonder, how can it be that both memory sticks, for both PC's, one from Corsair (DDR4) and the other from Kingston (DDR5) are conflicting with the originals?
Which brand will not conflict?
I can't go to the shop and ask them to replace it just like that after I opened the package.
And even if they do, what should I do if there is another conflict?

To my understanding, the conflict is caused by the ASUS PC, not the memory stick.
Is there anything else you can recommend to do?

Thank you for your time.

@JosephKry 
Regarding the FX707ZM, the following memory modules have been tested:
03A12-00020600 - Micron
03A12-00020300 - Samsung
03A12-00020500 - Skhynix

As for the X515EA, the following memory modules have been tested:
03012-00040600 - MICRON/MT40A1G16KD-062E:E
03012-00040700 - SAMSUNG/K4AAG165WA-BCWE

For your reference. Thank you.

JosephKry
Star I

Thank you @Falcon_ASUS for taking the time to check the issue and provide the info.
This is a bit disappointing since I don't think consumers should be confined to a narrow selection of products or manufacturers if they wish to upgrade the memory on their Asus notebooks.
The notebooks must be able to accept all known brands, and I think Kingston an Corsair are very well known.