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Pending service since so long

smaulik557
Star I

Hello Dear Asus India,

I'm feeling shameful to inform you that I've submitted my laptop to service centre under warranty on 3rd August 2024. It's been more than 20 days and service centre is saying me that we've ordered spare parts in company and haven't received it yet. However, Your service status website is showing receiving date of laptop 6th August. Every single day I'm supposed to call service centre and just get one answer "we haven't received spare parts". kindly work on it and complete the process as soon as possible.

 

Serial Number: R8NRK**********

Gaming Notebook ROG Strix G16

RMA Number: INT1S80030

Name: Maulik shah

 

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@smaulik557
For your question, we recommend posting it here to seek answers.
https://rog-forum.asus.com/t5/gaming-notebooks/bd-p/SRI_Gaming_Notebooks
Sorry for any inconvenience it may be caused.