I am curious about your company's product after-sales (AS) policy.

[rtx4080strix]

At ASUS Royal Club, the official ASUS laptop AS center in Korea, a laptop was sent in for repair. However, an engineer stole the laptop and then resigned.

Despite the clear responsibility of the AS center for failing to manage the item properly, they are shifting the burden onto the victim and refusing to take responsibility. Is this how ASUS handles customer service?

https://quasarzone.com/bbs/qf_nb/views/163836

[Falcon_ASUS]

@rtx4080strix 
Could you please provide the location and relevant information of the service center where you sent the device for repair?
Do you have a RMA number or product serial number that I can use to verify? 
We apologize for any inconvenience caused.

** I have sent you a message; you can provide the relevant information for verification through the message.

[rtx4080strix]

I am not the victim in this case. This incident happened to a user from the most active computer hardware community site in Korea.
If this is how your company handles after-sales service, many users will likely boycott your products. This issue has even been posted on Reddit.

132, Seogang-ro, Mapo-gu, Seoul, 9th Floor, Viesta Tower.

[Falcon_ASUS]

@rtx4080strix 
I have forwarded this to the Korean service team for further understanding.
Thank you for providing the information.