I am curious about your company's product after-sales (AS) policy.

[rtx4080strix]

At ASUS Royal Club, the official ASUS laptop AS center in Korea, a laptop was sent in for repair. However, an engineer stole the laptop and then resigned.

Despite the clear responsibility of the AS center for failing to manage the item properly, they are shifting the burden onto the victim and refusing to take responsibility. Is this how ASUS handles customer service?

https://quasarzone.com/bbs/qf_nb/views/163836

[Dr_UV]

customer service? what was that again?
I send my laptop in for waranty repair. 3 month after i noticed some duo screen flickering. but no option to do it earlier,
so I send it in. 
First it sits for 2 weeks until someone finally tells me that I have to pay.
the proof pics were ridiculous!!
then they tell me,
ah we found corrosion!
(since my defect was from 3 months ago, there is no causality, since I was using the device until then without issues, except the display flicker.
I have been waylaid.
they just classified it as CID and let me wait and made me pay.  no real options.
I learned my lesson. as a professional you have to make a big detour about this company.|
its gamers, nothing counts except the bling. Now I get it. i just loved the zenbook duo design so much more than a Dell XPS. but there we go. never again.

[Falcon_ASUS]

@Dr_UV 
I have sent you a message, please check it.
Thank you.

[Falcon_ASUS]

@rtx4080strix 
Could you please provide the location and relevant information of the service center where you sent the device for repair?
Do you have a RMA number or product serial number that I can use to verify? 
We apologize for any inconvenience caused.

** I have sent you a message; you can provide the relevant information for verification through the message.

[rtx4080strix]

I am not the victim in this case. This incident happened to a user from the most active computer hardware community site in Korea.
If this is how your company handles after-sales service, many users will likely boycott your products. This issue has even been posted on Reddit.

132, Seogang-ro, Mapo-gu, Seoul, 9th Floor, Viesta Tower.