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Windows Update on Asus ROG Ally fails

ilkeraktuna
Star I

On my Asus ROG Ally , I see 2 Windows update items:
1. 2024-08 Cumulative Update for Windows 11 Version 23H2 for x64 (KB5041585)
2. Cumulative update for .NET Framework 3.5 and 4.8.1 (KB5042099)

When I try to install these, first they get installed. Then it asks for a restart.
After restart it goes to blank screen (black)
And never comes back. (I left it throughout the night powered through cable)
If I shut it down from power button and restart, it roll backs the update and goes into Windows.
Then I see they are not installed.

it says following error numbers for each update:
1. Install error: 0x8007045b
2. Install error: 0x8007045b

5 REPLIES 5

ilkeraktuna
Star I

Hi,

How do these start:

Fast Startup, System File Checker (SFC) and Deployment Imaging Service and Management Tool (DISM) 

ilkeraktuna
Star I

hi,

 

what happened to the other reply ?

Was it a wrong suggestion ? 

ilkeraktuna
Star I

still looking for help. I see some replies but then those replies get deleted.

 

Falcon_ASUS
Moderator
Moderator

@ilkeraktuna 
For your question, we recommend posting it here to seek answers.
https://rog-forum.asus.com/t5/handheld-gaming/bd-p/HSS_Handheld_Gaming
Sorry for any inconvenience it may be caused.