My new zen screen has no power

[shannonmenaul]

System:
Battery or AC:
Model:
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Detailed description：

[shannonmenaul]

Hi, my Zen Screen has no power, it is brand new and I am using the c to c cable provided with the screen. Do you know why?

[Blake_ASUS]

Hi there,
Can you specify the monitor model?
And do you mean you have connected the zen screen to the adapter and it would not charge?
Thank you.